What Can We Do For You?

Below you will find answers to some of our most Frequently Asked Questions. Simply choose from the categories below to quickly find the information you need.

FAQs About Booking & Ride Information

There is an error in my invoice. What should I do?

If you notice a discrepancy on your invoice, please contact us immediately using the details provided on your invoice. Our team will review the charges and resolve the issue promptly to ensure your account is accurate.

Contact our customer service team as soon as possible. We will make adjustments to your booking and confirm the correct pickup or drop-off locations to avoid any disruptions to your travel plans.

All prices are listed per vehicle, ensuring a fixed rate for your journey regardless of the number of passengers (within the vehicle’s capacity).

You can cancel your ride directly through your account or by contacting our support team. Our cancellation policy is designed to be fair and transparent, with specific time frames for full or partial refunds.

Yes! You can provide the passenger’s name and contact information when booking. The ride will be confirmed under their details, but you will remain the account holder for any changes or billing.

Yes, child safety seats are available upon request. Please notify us in advance so we can provide the appropriate seat for your child’s age and size.

Flight details help our chauffeurs track delays and ensure timely pickups. If you forget, contact our team as soon as possible so we can update your booking.

FAQs About General Information

Am I charged for additional wait time if my driver arrives early?

No. Wait time is calculated from the scheduled pickup time. Early arrival does not result in extra charges.

Driver contact details are shared closer to your pickup time to ensure privacy and security. You will receive all relevant information via email or sms.

Our chauffeurs track flight statuses in real-time. There is no additional charge for reasonable delays, and we will adjust your pickup accordingly.

Our fleet includes executive sedans, luxury SUVs, Sprinter vans, and mini-coaches. Vehicle capacity varies from 1 to 54 passengers depending on the model.

Drivers will be holding a sign with your name and will be professionally uniformed for easy identification.

Standard wait times are 45 minutes for airport arrivals and 5 minutes for other pickups. Extended waiting can be arranged in advance.

  • One-way: Transport from point A to point B
  • Hourly: Chauffeur services for a set number of hours, allowing flexibility for multiple stops

FAQs About Payment

Which payment options are available? Can I pay with cash?

We accept credit/debit cards, corporate accounts, and select digital payments. Cash payments are not typically accepted for safety and convenience.

Your card is charged after the ride is completed or at the time of booking for certain reservations, depending on the selected payment method.

Pricing depends on vehicle type, distance, duration, number of passengers, and additional services requested.

All transactions are processed in U.S. dollars (USD).

Contact our billing team immediately. We will review the charge and correct any errors promptly.

FAQs About Profile & Account

How do I access my SF Black Car Luxury account?

Visit our website or mobile app and log in using your registered email. If you forget your password, you can reset it securely through the account portal.

  • Rides: A history of all past and upcoming bookings
  • Profile: Account settings, saved payment methods, and personal information

FAQs About Technical & Support

Why did I get an error message when I added a credit card?

Ensure that your card details, billing address, and expiration date are correct. If the problem persists, contact our support team for assistance.

Our team will contact you to clarify the correct location before your ride to avoid delays.

We value your feedback. Complaints can be submitted via email or phone, and we promise a timely and professional resolution.